Shipping & Returns
SHIPPING POLICY
WHEN WILL MY ORDER SHIP?
All orders are shipping via USPS.
In-stock handmade merchandise shipped using our Standard Delivery option typically ships within 1-3 business days while still being delivered within the quoted time frame from the day you placed your order. Processing times may be longer during high volume periods, but your order should still arrive by the date listed on your order. You can sign up for shipping updates via the link found in your shipping confirmation email.
Return & Exchange Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy for our handmade spa products.
RETURNS
All returns must be postmarked within twenty (20) days of the purchase date. All returned hanmade items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging. Mail your return to the following address:
Bleu Envy
Attn: Returns
PO BOX 344
Alamance, NC 27201
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● Custom item are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
336-639-7397